1. When will my order be delivered?
Delivery time = Processing time + Delivery time
Processing time: usually 2-5 business days.

Before shipping your order, we need to prepare the product, carry out strict quality checks and carefully package it. The time it takes to prepare the product for delivery is independent of the delivery time. We hope you understand.

The ordered products will be delivered to your home by the courier within 15-25 days. Finally, confirm receipt of the package and pay for it. This completes the transaction! After sending your order, you will receive a confirmation email. Do not hesitate to send us an email to check the status of your order. We will be happy to help you.

2. Do I have to pay international taxes and fees?

The customer does not have to pay international taxes

3. Self-delivery (APO/FPO/DPO)?

We support this type of service.

Therefore, please provide us with the most up-to-date, accurate, and detailed shipping information, as well as a delivery phone number. We appreciate your cooperation. Any items that cannot be signed for or picked up will be retained. In the event of a return due to non-delivery to an incorrect address, the customer is responsible for the shipping and return costs.

We accept the following courier services. Depending on the delivery method and delivery address you choose, we will provide you with the best possible courier service.

4. Tracking
You can track your shipment online. After your order is shipped, we will send you a confirmation email with an online tracking number and link. The tracking number will be valid for 48 hours after receiving the verification email. During the holiday season, standard shipping orders will not be tracked once the package arrives in the United States. This is because the shipping information is no longer updated on the USPS website.

Please send us your email address at [email protected].

5. I received a defective or faulty product.
If you believe you have received a faulty or incorrect product, please notify us immediately through our team. Please provide as much detail as possible about your order and the problem with the product, including photos, and we will find a fair solution for you.

6. There are missing items in my order.
Due to different shipping methods, we sometimes do not ship all the items ordered at once, so some items are shipped separately. I have an email to let me know if these items will be shipped separately. Therefore, please check your email address first and do not hesitate to contact us if you have any questions.

7. In case of emergency, you can choose a courier.
We are happy to offer our customers a courier service. However, it is important to consider the additional costs before choosing this option. Any customs duties or import taxes will be charged when the package arrives in the destination country. These fees are the responsibility of the recipient. Unfortunately, we cannot control these taxes or tell you how much they will cost, as customs policies and import taxes vary greatly from country to country. We recommend that you check the current fees with your local customs office before ordering to avoid unexpected charges.